Shade Hotel strives to make all of its web-based content accessible to users with disabilities and seeks to lower the technical barriers to accessibility on our website and other digital platforms (collectively, “Digital Platforms”) for persons with disabilities. We understand that individuals with varying disabilities may seek information on our Digital Platforms, and it is our goal to provide such individuals access to the content, features and functionality available through our website.
With the above in mind, we are taking several steps to make our Digital Platforms accessible. To the extent such standards are not unduly burdensome, we attempt to comply with the standards set forth in WCAG 2.0 Level AA. In addition, we continue to implement commercially reasonable changes to improve accessibility to the content, features and functionality of our Digital Platforms. As described in our terms and conditions, some features and links are provided by a third-party and are governed by such party’s accessibility policy.
We strive, in all aspects, to provide exceptional customer service. If you are unable to access any content, feature or functionality available on or through our Digital Platforms, please email us at accessibility_rb@shadehotel.com or call one of our team members at (310) 921-8940. We will make reasonable efforts to address the problem, which may include providing you an alternative method(s) for obtaining the content, accessing the functionality or features, and/or fulfilling your request.